FYI it can be up to 10 minutes for emails to go out, depending on our email batch processor.

First question - have you checked your spam folder to make sure the emails haven't ended up there?

Second question - what step in the reset password phase did you get to?
- Request password reset instructions where you enter email and do the image verification?
- Got reset instruction, clicked on link to reset password, and didn't get email with new temp pw?
- New temp pw didn't work?